COOKIES POLICY

1. What Cookies and Similar Technologies Are

Cookies are small data files stored on a browser or device when a website is visited. They can support functions such as keeping a User signed in, remembering preferences, protecting an Account and understanding how a website is used.

The Platform may also use similar technologies, including browser or app storage, mobile SDKs, device or app identifiers, pixels or comparable technologies. The particular technology may differ between the website and mobile applications.

2. Categories We May Use

Depending on the Platform feature and the User's choices, Al Ayman may use the following categories:

• Strictly necessary and security technologies — used for login, authentication, session management, security, fraud prevention, load management and other functions required to provide or protect the Platform.
• Preference and functional technologies — used to remember choices such as language, location or service-area preferences, interface settings and other requested functionality.
• Analytics and performance technologies — used to understand how the Platform is used, diagnose errors, measure performance and improve features.
• Marketing or advertising technologies — used, if enabled, to measure campaigns or provide promotional or advertising functionality.

Not every category is necessarily active at all times. Al Ayman may change the specific technologies used as the Platform develops, subject to this Policy and applicable consent requirements.

3. When Consent Is Used

Technologies that are necessary to provide a service requested by the User, maintain security or perform essential Platform functions may operate without an optional cookie consent choice where permitted by applicable law.

Where consent is required for analytics, marketing or other non-essential technologies, Al Ayman will request that consent before activating the relevant technology. Users may refuse or later withdraw such consent without losing access to functions that do not depend on that technology.

Withdrawing consent does not affect processing that was lawful before withdrawal.

4. Cookie and Privacy Controls

Where non-essential technologies are used, the Platform may provide a cookie banner, privacy settings or another preference control. Depending on the technologies enabled, Users may be able to accept or reject categories of non-essential technologies and change those choices later.

Users may also control many browser cookies through browser or device settings. Blocking all cookies or storage may prevent login, security or other essential Platform functions from working correctly.

Mobile applications may additionally rely on operating-system permissions or in-app privacy settings for certain identifiers, analytics, notifications or location-related functionality.

5. Third-Party Technologies

Al Ayman may use third-party service providers to support functions such as authentication and communications, payment processing for Providers, hosting and infrastructure, maps or location functionality, analytics, security and error monitoring, and customer support.

Some of these providers may set or access cookies, SDK data or similar identifiers when necessary to provide their service. The providers and technologies used may change over time. We therefore do not treat a fixed list of vendor names or technical cookie names as part of this Policy unless disclosure of a specific provider is required by law or is material to the User's choices.

Where third-party technology processes personal data, the processing and any international transfer are handled as described in the Privacy Policy and in accordance with applicable UAE data protection requirements.

6. Analytics

If Al Ayman uses optional analytics technologies that require consent, they will be activated only after the required consent has been obtained. Analytics may be used to understand visits, feature usage, navigation, app performance and technical errors.

Where reasonably possible, Al Ayman may use aggregated, de-identified or privacy-protective analytics methods to reduce the amount of identifiable information processed.

7. Marketing and Advertising

Al Ayman does not need to use advertising or retargeting technologies merely to operate the core marketplace. If marketing or advertising technologies that require consent are introduced, they will be subject to the relevant consent controls before activation.

Marketing communications such as promotional email or SMS are governed by the Privacy Policy and applicable communication preferences; they are not automatically authorised merely because a User accepts cookies.

8. Retention

Cookies and similar technologies are retained for periods appropriate to their purpose. Some expire when the browser or app session ends, while others may remain for a defined period to remember preferences, maintain security or measure Platform use.

Data generated through these technologies may be retained separately from the cookie or identifier itself where reasonably necessary for security, analytics, legal or operational purposes. Personal data retention is governed by the Privacy Policy and applicable law.

Where a consent interface provides information about a specific technology or category, the duration shown there should reflect the configuration actually in use.

9. International Processing

Some technology providers may process data outside the United Arab Emirates. Where this involves a transfer of personal data, Al Ayman will use a transfer mechanism and safeguards permitted by applicable UAE data protection law, as described in the Privacy Policy.

Al Ayman does not represent that a transfer mechanism used under another country's privacy law automatically satisfies UAE transfer requirements.

10. Changes to this Policy

We may update this Policy when the Platform, technologies, providers, legal requirements or our practices change. The current version and effective date will be made available through the Platform.

If a change introduces a new non-essential processing activity for which consent is required, we will obtain the required consent before activating that activity for the User.

11. General

This Policy is prepared in English and may be translated into other languages for convenience and accessibility. To the extent permitted by applicable law, the English version will be used to interpret differences between translations. This does not override any mandatory Arabic-language requirement or the requirements of a competent UAE court or authority.

12. Contact

Questions about cookies, similar technologies or privacy choices may be sent to:

Al Ayman Services Gateway L.L.C-FZ

Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

Website: alayman.ae

Support: support@alayman.ae